1. Introduction

    At Clever Centre Ltd, we take your privacy seriously. We are committed to protecting the personal information you share with us and ensuring transparency in how we collect, use, and safeguard your data.

    This Privacy Policy explains:

    • What personal information we collect
    • How and why we use your information
    • How we keep your information secure
    • Your rights under UK data protection law
    • How to contact us with any concerns

    Who We Are

    Clever Centre Ltd is an independent business dedicated to addressing the climate emergency by empowering organisations to make better energy decisions. Through technologies like Vortextract, expert research, assurance, and engagement programmes, we help businesses reduce energy use, cut carbon, and thrive in a net zero future.

    When we say “we”, “us” or “our”, we mean Clever Centre Ltd as the data controller responsible for your personal data.

    The Data We Collect

    We may collect and process the following types of information about you:

    • Identity Data – name, title, date of birth, gender
    • Contact Data – address, email, telephone number
    • Financial & Payment Data – bank account details, payment information, invoices
    • Employment & Professional Data – job title, company, qualifications, CVs, business interests
    • Technical Data – IP address, browser type, login details, usage statistics from our website
    • Profile & Preferences Data – feedback, survey responses, communication preferences
    • Special Category Data – information about health, ethnicity, or accessibility needs (only if necessary to deliver a service, and with your consent)

    We may also use aggregated and anonymised data for research and reporting.

    How We Collect Your Data

    We collect information in several ways, including:

    • Directly from you (forms, contracts, email, phone, or website enquiries)
    • Through our website (cookies, analytics, web forms)
    • From third parties (funding bodies, delivery partners, or publicly available records like Companies House)

    How We Use Your Data

    We use your personal information for the following purposes:

    • To deliver our goods and services under contract
    • To manage our business relationship with you
    • To process payments and invoices
    • To respond to enquiries and provide customer support
    • To send updates, reports, or marketing (only if you have not opted out)
    • To comply with legal or regulatory requirements
    • To improve our services through research and analytics

    We will always ensure we have a lawful basis for processing your data, such as performance of a contract, compliance with law, legitimate interest, or consent.

    Sharing Your Data

    We may share your data with trusted third parties such as:

    • Service providers (IT, hosting, professional advisers)
    • Delivery partners and subcontractors working on our behalf
    • Regulators, funders, or government bodies where legally required
    • Business partners for collaborative projects (only with safeguards in place)

    We never sell your personal data to third parties.

    International Transfers

    If we transfer data outside the UK, we ensure it is protected with equivalent safeguards, such as UK-approved standard contractual clauses.

    Data Security

    We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Access is limited to staff and partners who have a business need and are bound by confidentiality.

    Data Retention

    We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. When data is no longer required, it will be securely deleted or anonymised.

    Your Rights

    You have the right to:

    • Request access to the personal data we hold about you
    • Request correction of inaccurate or incomplete data
    • Request erasure of your data where applicable
    • Object to processing or request restriction of processing
    • Request data transfer to another provider
    • Withdraw consent where we rely on it for processing

    To exercise these rights, please contact us (details below).

    Contact Us

    If you have any questions about this Privacy Policy or how we use your data, please contact us:

    Data Protection Officer
    Clever Centre Ltd

    📧 Email: info@clevercentre.com
    📮 Address: The Clever Centre, Stand Lane, Radcliffe, Manchester, M26 1JQ

    You also have the right to complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk/concerns